We offer a 30-day satisfaction guarantee. If your watch strap arrives damaged or defective, please contact us at zandrovashop@gmail.com with your order number and a photo. We will then refund or replace it free of charge, without requiring you to return it. If the watch strap does not suit you, please contact us within 30 days of delivery and we will find a fair solution. In most cases, this means a partial refund, allowing you to keep the product. Refunds will be credited back via the original payment method within 5–10 business days.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, etc. Our checkout process is secured and encrypted for your safety.

If you wish to make changes or cancel your order, please contact us within 48 hours of placing your order. Once the order has been processed, changes may no longer be possible.

Yes! We ship worldwide, with the Netherlands and Belgium being our primary delivery regions. Delivery times and shipping costs depend on your location and will be displayed at checkout. Delivery to the Netherlands and Belgium typically takes 5–10 business days. For orders shipped outside the EU, import duties or local taxes may apply; these are the responsibility of the customer.

Orders are typically processed and shipped within 1–2 business days. Shipping times vary based on your location, but most customers receive their orders within 5–10 business days. We do not offer express or expedited shipping. You will receive a tracking number by email as soon as your order ships.

Yes! We offer free shipping on all orders, with no minimum purchase amount required. The price you see at checkout is the price you pay, with no hidden shipping costs.

Certainly! As soon as your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

Yes. The strap is designed for daily use, including walking, running, hiking, and other activities. The soft silicone pad is intended to stay in place while you move. Position the strap just below your kneecap, adjust it so that it feels snug but comfortable, and stop wearing it if you experience any discomfort or numbness. If you have persistent or severe knee pain, please consult a doctor or physical therapist before exercising.

Our strap is adjustable, so it fits almost any leg size. It comes with an adjustable band that allows you to tighten or loosen it until it feels snug and comfortable just below your kneecap. If you have any doubts about the fit, please contact us at zandrovashop@gmail.com and we will be happy to assist you.