Shipping Policy

Processing time

Orders are processed and shipped within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery time

Once an order has been shipped, it is generally delivered within 5–10 business days, depending on your location and local carrier conditions. Delivery times are estimates and are not guaranteed, as delays may occasionally occur due to customs, weather conditions, or carrier workload.

Shipping costs

Free shipping on all orders. All applicable taxes and import duties are included in the price you pay, so no additional fees will be charged upon delivery.

Tracking your order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. It may take 2–3 days for tracking information to update after shipment.

Shipping address

Please ensure your address is complete and correct before placing your order. We are not responsible for delays or non-delivery due to incorrect addresses. If you need to change your address, please contact us as soon as possible at zandrovashop@gmail.com.

Delayed, lost, or damaged packages

If your order has not arrived within 30 business days, or has arrived damaged, please contact us at zandrovashop@gmail.com with your order number. We will then seek a solution, in the form of a replacement product or a refund.

Contact

Do you have any questions about your shipping? Send us an email at zandrovashop@gmail.com and we will respond within 1–2 business days.