Terms and conditions

OVERVIEW

Welcome to Zandrova! The terms “we”, “us” and “our” refer to Zandrova. Zandrova operates this store and website, including all information, content, functions, tools, products, and services available through it, to provide you, the customer, with a carefully curated shopping experience (the “Services”). Zandrova is powered by Shopify, which enables us to provide you with the Services.
The terms below, along with all policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or visit our Services.

ARTICLE 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you reside, and that you have given us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you.
To use the Services, including visiting or browsing our online stores or purchasing products or services offered by us, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our stores is accurate, current, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services in our online stores as accurately as possible. Please note, however, that the colors or appearance of products may differ from how they appear on your screen, depending on the type of device you use to visit the store and your device's settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is depicted or shown in our online stores.
All product descriptions are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of the products we offer on a case-by-case basis to certain persons, geographic regions, or jurisdictions.

ARTICLE 3 - ORDERS

When you place an order, you are making an offer to purchase. Zandrova reserves the right to accept or decline your order for any reason at our sole discretion. Your order is only accepted once Zandrova has confirmed acceptance. We must receive and process your payment before your order is accepted. Please check your order carefully before submitting it, as Zandrova may not be able to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number you provided when placing the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

ARTICLE 4 - PRICES AND BILLING

Prices, discounts, and offers are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless explicitly stated otherwise, listed prices exclude taxes, shipping costs, handling fees, customs duties, or import taxes.
Prices listed in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions related to the Services that may affect pricing and are subject to terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account information and other data, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is truthful, accurate, and complete, (ii) you are duly authorized to use this credit card for the purchase, (iii) the charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the stated prices, including any shipping and handling fees and all applicable taxes.

ARTICLE 5 - SHIPPING AND DELIVERY

We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Once we have handed the products over to the carrier, ownership and the risk of loss pass to you.

ARTICLE 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, video and audio recordings, as well as the design, selection, and arrangement thereof, are the property of Zandrova, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants you any license or other rights under any patent, trademark, copyright, or other intellectual property of Zandrova, Shopify, or any third party, nor shall it be construed as such. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Zandrova.
The names, logos, product and service names, designs, and slogans of Zandrova are trademarks of Zandrova or its affiliates or licensors. You may not use these trademarks without the prior written consent of Zandrova. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we do not monitor, control, or have any influence over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We accept no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the introduction of new tools and resources). Such new features shall also be subject to these Terms of Service.

ARTICLE 8 - THIRD-PARTY LINKS

The Services may contain material and hyperlinks to websites provided or managed by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to visit. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your visit to third-party websites, or your purchase or use of products, services, resources, or content on any third-party websites. Please carefully review the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately reflects the relationship between Shopify and your store and must not be removed or modified.]
Zandrova is powered by Shopify, which enables us to provide you with the Services. However, all sales and purchases you make in our Store take place directly with Zandrova. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Zandrova, including injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with Zandrova.

ARTICLE 10 - PRIVACY POLICY 

All personal data collected through our services is subject to our Privacy Policy, which you can consult here [LINK]. Additionally, certain personal data may be subject to Shopify's privacy policy. By using our services, you confirm that you have read these privacy statements. As our services are hosted by Shopify, Shopify collects and processes personal data regarding your access to and use of the platform in order to provide and optimize the services for you. Information you provide through the services is transferred to and shared with Shopify and third-party partners. These parties may be located in countries other than your country of residence. Please consult our Privacy Policy [LINK] for more detailed information on how we, Shopify, and our partners handle your personal data.

ARTICLE 11 - FEEDBACK

When you submit, upload, post, email, or otherwise send ideas, suggestions, reviews, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and royalty-free license. This license gives us the right to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use, in any medium. We may, for example, use these rights to manage, evaluate, and improve the services, and to exercise our obligations or rights under these Terms of Service. You also warrant that: (i) you are the owner of, or have all necessary rights to, the Feedback; (ii) you have disclosed any fees or rewards you received in connection with your submission; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback. We reserve the right, but have no obligation, to monitor, edit, or remove Feedback if we determine in our sole discretion that it is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property rights or these Terms of Service. You agree that your Feedback will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, you agree that your Feedback will not contain libelous, unlawful, or obscene material, nor will it contain any computer viruses or other malware that could in any way affect the operation of the services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of the Feedback. You are solely responsible for the accuracy of any Feedback you post. We assume no responsibility or liability for any Feedback posted by you or any third party.

ARTICLE 12 - ERRORS, INACCURACIES, AND OMISSIONS Occasionally, there may be information on or through our services that contains typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. This includes the right to change or update information, as well as to cancel orders if any information proves to be inaccurate at any time (even after you have already placed your order).

ARTICLE 13 - PROHIBITED USES

You may use our services for lawful purposes only. Among other things, it is strictly prohibited to use the platform for illegal or harmful practices, to violate local or international laws, or to infringe upon intellectual property rights (both our own and those of third parties). Additionally, inappropriate conduct toward our employees or others, such as harassment or defamation, is not permitted. You may not disseminate misleading information, send spam, or upload malicious code (such as viruses) that impairs the functionality of the service. The unauthorized collection of personal data and the use of automated systems (such as AI tools, scrapers, or bots) to access the platform or circumvent security measures is also prohibited. We reserve the right to terminate your account immediately and without prior notice if you violate any of these terms.

ARTICLE 14 - AGENTS (AUTOMATED SYSTEMS)

If you use automated software (hereinafter referred to as an "Agent") that acts autonomously or semi-autonomously, specific rules apply. An Agent may only access our services if it correctly and continuously identifies itself in the HTTP/HTTPS requests by using the following user-agent string: "Agent/[name of the agent]". It is strictly forbidden for such programs to disguise the fact that they are automated, for example, by mimicking human behavior or bypassing security measures such as CAPTCHAs. Furthermore, the Agent must truthfully respond to any checks designed to verify whether the visitor is a human or a computer. We reserve the right at all times to determine whether and how Agents may access our services, and may restrict such access by technical means.

ARTICLE 15 - TERMINATION

We reserve the right to terminate this agreement or your access to (any part of) our services at any time, at our discretion, and without prior notice. In such a case, you remain responsible for all outstanding payment obligations up to the date of termination. Certain fundamental parts of this agreement, including the provisions regarding intellectual property, feedback, disclaimer of warranties, limitation of liability, indemnification, governing law, and the privacy policy, shall remain in effect after the termination of this agreement.

ARTICLE 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of its contents.

EXCEPT AS EXPRESSLY STATED BY Zandrova, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR PROHIBIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL Zandrova, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Zandrova, Shopify, and our subsidiaries, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to a third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim subject to indemnification, provided that failure to notify you promptly shall not relieve you of your obligations except to the extent you are materially prejudiced. We may take over the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle any claim that requires non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You shall cooperate in the defense of claims for which you are being indemnified, including by providing relevant documents.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services. These supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent and without prior notice to you.

SECTION 22 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Zandrova has its headquarters. Both you and Zandrova expressly consent to the jurisdiction of the courts in this specific jurisdiction for the resolution of any disputes.

SECTION 23 - HEADINGS

The titles and headings used in this agreement are added purely for illustration and for your convenience. They have no legal significance and do not limit or affect the actual content of these terms in any way.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates to our website. While we will notify you of material changes in accordance with applicable law, it remains your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those updated terms.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at zandrovashop@gmail.com.
Our contact information is posted below:
Zandrova
zandrovashop@gmail.com
Calle Portillo del Prado, 15
+34 692365090
43472785w